Order Processing

All orders placed between Monday and Friday are processed on the same day if placed before 1PM California time and the next business day if placed after 1PM.

If you need an item urgently please call us on 855-854-4685. Lines are open Monday to Friday from 9am to 5pm. 

Product Availability

Some of our rarer items may not always be available the same day but we can generally source them in 1-2 business days. We still offer them as we don't want you to miss out. We reserve the right to cancel your order if there is a lack of availability.

Shipping 

We ship from our facility in Northern California with UPS and GLS depending on your location.

Please note, the UPS Ground shipping is an approximate service and is not guaranteed to arrive by a certain date. If you need a delivery to arrive by a specific date we highly recommend choosing expedited shipping.

Signature on Delivery

You must be 21 or older to purchase our champagne. All shipments require an Adult Signature on delivery. This cannot be waived and is a legal requirement of all couriers. Three delivery attempts are made before the package is returned to us. If your shipment is returned for this reason, the original shipping fees are non-refundable. As we cannot provide an estimate of delivery time, we recommend shipping to a commercial address if possible. Commercial addresses are served from 9am-5pm by all couriers.

Tracking

Once your order has shipped we will send you the tracking information. If you don’t receive it within 3 business days, please contact us.

Insurance

Insurance is provided at no extra charge on all shipments. This covers any loss or physical damage to the item.

During the hotter and colder months we highly recommend expedited shipping if your transit time is longer than 5 business days. Champagne can deteriorate in extreme conditions and this is not covered by our insurance policy.